3 Troubleshooting

If you are having an issue while using DataDirect Connect and Connect XE for ODBC, first determine the type of issue that you are seeing:

Setup/connection
Performance
Interoperability (ODBC application, ODBC driver, ODBC Driver Manager, and/or data source)

This chapter describes these three types of issues, provides some typical causes of the issues, lists some diagnostic tools that are useful to troubleshoot the issues, and, in some cases, explains possible actions you can take to resolve the issues.